Since we started ‘Natural History by Sea Kayak Since 1983’, we’ve stuck
to some basic concepts that keep us going through thick and thin.
They may seem conservative, but our guests constantly say, “Best
experience of our entire vacation” and “Best trip we’ve ever done,
anywhere.” I don’t know about all that, but guests tell me they selected
Phuket for their vacation just to go on ‘Hong by Starlight’ – often on the
advice of a friend who already did our trip.
‘Labour of Love’ is our bedrock motivation for ‘High Quality, Low
Volume’ and ‘We Put You in Your Own Documentary’.
Before we came to Thailand, we ran overnight expeditions with a
maximum of 12 people. ‘Hong by Starlight’ is 32, but the boat’s big,
efficient and the group dynamic is spiritual. To protect the caves from
unaware tourists, to protect tourists from the caves, and to provide jobs
for Thai people, we put a guide in each kayak.
Our most important – and limiting – factor is quality staff, so we
develop career professionals with excellent working conditions and
pay. A happy staff performs better than sweat-shop labour and many
guides have been with us between 15 to 20 years. Their experience
shows in our guest comments, and they in turn rapidly develop the
‘new generation’ guides. Ours is a service industry, and our experienced
guides make the difference. While others may spend five minutes in a
hong, our guides are just getting
started on their nature rap.
Of course our guides actually
have something to talk about
because management knows
the science and takes the time
to teach it.
We emphasise ‘Labor of Love’.
We started as an environmental
education platform, and we
never lose that focus. We believe
in high quality because we care
about our clients. More than just
making money, our trips are our
personal statement. We don’t
run ‘City Bus Tours’ in pristine