ARTICLES, SPEECHES AND OTHER READING
Not so long ago, a young tour guide died
while paddling his inflatable. A doctor raced to the scene, but returned
long-faced. "It looked like an epileptic seizure, but nobody knew first aid
or CPR, and they did all the wrong things," he said. "It was probably an
I recommended, to the owner of the tour company in question, CPR training from a local hospital with a price tag of 10,000 baht. This was deemed "too expensive". He added, flippantly, "What can I do? He had a bad heart."
Another fatality occurred on the first whitewater rafting trip organized by another company. The owner simply bought a raft and took bookings. Knowing nothing about rivers, he didn't understand the warning signs; a flash-flood capsized his raft.
Whitewater rafting is inherently dangerous. The main safety question is not elimination of the risk, but minimizing it. The better the training and experience, the better the odds. If any industry needs attention paid to training, it is whitewater rafting. So why don't all companies - and guides - complete certificated training before they start accepting bookings?
Here is another sad example: some time ago a friendly lead guide paddled over to me to apologize for his 50 guests feeding monkeys. I discovered that the company had about 150 guests in total, but didn't know the exact headcount. Some years earlier, this same company lost a tourist to drowning on a 120-person trip.
Paddle guides still don't have to pass a swimming test, or to have lifeguard, first aid or CPR training.
Most lead guides don't paddle anyway, preferring to doze on the escort boat while freelance guides operate unsupervised.
In another incident some years earlier, a man was killed on his first day at work when the escort boat ran him over. Again, no training had been provided.
And yet another: a bookings clerk wanted to make more money as a speedboat captain. So he did. Early on in his "career", a guest went off the stern into deep water and drowned.
Speedboat sinkings are common, too. Tourists have told me about Thailand's strange mathematical system, whereby 34 people on a boat somehow equals 22 passengers and two crew. That's a handy calculation when 22 is the maximum number of guests a boat is supposed to have aboard.
Imagine, too, the conversations back home about transferring - on the high seas - from one overloaded speedboat to another.
"Snap" credentialing does not work, either. One foreigner I know of selected "dive master" as his Phuket profession. "I can be certified in nine months," he told me. I pointed out his lack of ocean experience and suggested that he try another profession. Ignoring my advice, he was duly certified in months - and lost a diver within six months. There is simply no substitute for experience.
Worst of all, many fatalities go unreported, or blame is placed on the victim, meaning that nothing happens to prevent more deaths.
Outdoor activity accidents will happen, but we can reduce their frequency, and, perhaps more importantly, learn how to deal with any injuries that occur.
Unfortunately, the only criteria currently for setting up an outdoor activities venture are forming a company, registering it with the Tourism Authority of Thailand (TAT), and offering a product or service for hire. No actual experience is necessary.
Responsible outdoor adventure firms require more investment than capital. The real investment isn't in land or capital, but in expertise. Without a personal investment in activity experience, managers cannot manage - and they should certainly not accept bookings from unsuspecting tourists.
Phuket prospers from tourists who visit its beautiful nature, much of it marine. We therefore have a moral obligation to offer professionally run and safe activities. Tourists may be so naïve that they feed monkeys or swim in dangerous waters - but "guides" are paid to guide. As the opening examples show, however, moral concerns apparently count for little.
Financial incentives can work, though.
There are hundreds of "marine" destinations. Travelers understand that accidents happen, so they choose "responsible" destinations that minimize risk. When they buy such tours, they expect competence, safety and guidance. Hawaii proved that with its 1990 Marine Master Plan that set designated activity areas, volume limits, and professional standards.
After a recession in Japan, Hawaii's overall tourism dropped 42% during the plan's first three years, but marine tourism rocketed from US$300 million in 1990 to US$1 billion in 1993.
Despite a downturn in the number of arrivals, when Hawaii introduced professional standards and usage zones, tourists took part in more marine activities.
When overloaded speedboats sink, or when tourists witness unnecessary deaths, they go home and they talk about it. A big reason for one's selection of a destination, after all, is to tell one's friends and colleagues afterward about the vacation.
The market decides if we become the destination we think we are, so Thailand needs realistic, attainable professional standards that are enforced. The first line of responsibility, of course, is the tour operators themselves. But if that were the case in reality, you wouldn't be reading these words. So who should be responsible?
Government agencies do license boats and their captains are licensed also, but those of us in the business all hear speedboat stories. No matter what criteria become law, enforcement will always be an ongoing issue.
When the TAT promotes activities, it has a responsibility to guarantee safety, credentialing, and maintaining Thailand's natural treasures. It should promote only properly accredited companies that treat both customers and locations with respect.
The Department of National Parks is the "landlord" of many popular tourism destinations in Phang Nga Province and on Koh Phi Phi. It is therefore in a position to supervise visits - and require its own guide training on basic environmental behavior.
We don't need to set Hawaii standards, but we can at least start somewhere. Shouldn't a swimming test, basic lifeguarding, and first aid and CPR certificates be minimum requirements for marine tour guides?
It sounds like common sense to me. But want to bet on when it actually happens?
John Gray started commercial sea kayaking tours in Hawaii in 1983, and moved to Phuket six years later, setting up the first sea kayaking operation in Phang Nga Bay, the multi-award-winning SeaCanoe. Today he runs John Gray's SeaCanoe, also based in Phuket. For more information call Tel: 076-254506.
|©2005 John Gray Sea Canoe
Co., Ltd. All rights reserved.
124 Soi 1 Yaowarat Rd., Taladyai, Muang, Phuket 83000, Thailand
Tel. (66-76) 254505-7 | Fax: (66-76) 226077